The Fine Print...
As with everything these days, there has to be fine print, but don't worry, ours are full size! Part of being a success coach is promoting integrity and authenticity while aligning with your values, so there's nothing to hide here...
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Changing Edge Privacy Policy
Changing Edge is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These Principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
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What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including interviews, correspondence, emails, by telephone, via our website www.changingedge.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or the policies of authorised third parties.
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We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
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Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
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Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party, except in the context of a confidential client session.
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Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
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Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
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Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Changing Edge will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
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Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
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Policy Updates
This Policy may change from time to time and is available on our website.
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Privacy Policy Enquiries and Complaints
If you have any queries or complaints about our Privacy Policy please contact us at:
• www.changingedge.com.au/contact
• rebecca@changingedge.com.au
• +61 409 747 949
Changing Edge Website Terms & Conditions
These terms and conditions (the "Terms and Conditions") govern the use of www.changingedge.com.au (the "Site"). This Site is owned and operated by Changing Edge. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. These Terms and Conditions are effective 3rd April 2021.
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Intellectual Property
All content published and made available on our Site is the property of Changing Edge and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
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Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to violate the intellectual property rights of the Site owners or any third party to the Site. If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
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Limitation of Liability
Changing Edge and our officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees resulting from your use of the Site. All information is general in nature and contact should be made to discuss your specific circumstances and needs.
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Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Changing Edge and officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
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Applicable Law
These Terms and Conditions are governed by the laws of the State of New South Wales.
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Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Changing Edge are unable to resolve any dispute through informal discussion, then you and Changing Edge agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Changing Edge. Notwithstanding any other provision in these Terms and Conditions, you and Changing Edge agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
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Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
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Updates
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will post updates to these Terms and Conditions on our Site.
Enquiries and Complaints
If you have any queries or complaints about our Site or these Terms and Conditions please contact us at:
• www.changingedge.com.au/contact
• rebecca@changingedge.com.au
• +61 409 747 949